German-English Customer Support Specialist – Remote Full-Time

About the role

We are seeking a bilingual German‑English Customer Support Specialist to join our international team. Working remotely from your home office, you will handle inbound inquiries via phone, live chat, and email, ensuring a high‑quality experience for our customers.

Key responsibilities

• Provide prompt and courteous support to customers in German and English across phone, chat, and email channels.
• Diagnose and resolve customer issues efficiently, escalating when necessary.
• Gather customer feedback and suggest improvements to enhance service quality.
• Collaborate with teammates to continuously refine support processes.

Required profile

• Fluent written and spoken German and English.
• Strong communication and interpersonal abilities.
• Calm, solution‑oriented approach under pressure.
• Previous experience in customer support or call‑center environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, Freshdesk, or Intercom platforms.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly healthcare allowance.
• Performance‑based bonuses.
• Professional development and career advancement opportunities.
• 100% remote work environment.