Front Office Supervisor

About the role

Join Hilton’s Hotels team as a Front Office Supervisor and be the face of exceptional hospitality. You will lead daily front office operations, ensuring every guest enjoys a memorable stay.

Key responsibilities

• Lead and supervise the front office team, overseeing check‑ins, check‑outs and guest service delivery.
• Create schedules, assign tasks, conduct pre‑shift meetings and provide on‑the‑spot training and feedback.
• Resolve guest inquiries and escalated issues while supporting team members.
• Monitor lobby traffic and adjust staffing in real time to maintain service efficiency.
• Lead special projects, department initiatives and ad‑hoc assignments.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity, leadership, teamwork, ownership and a focus on the present.

What we offer

• Incredible travel perks – up to 110 nights of discounted stays at Hilton properties.
• Paid parental leave for eligible team members, partners and adoptive parents.
• Crisis concierge providing compassionate support during personal loss.
• Mental health resources through the Care for All hub and Employee Assistance Program.