French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, providing clear, friendly assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log all interactions in the CRM system and maintain detailed records.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off, monthly health stipend, and growth‑focused team culture.