Expert Customer Quality Management

About the role

LEONI is seeking an Expert Customer Quality Management professional to lead the deployment of quality strategies for both LEONI and its customers. The role involves close interaction with customers, internal teams, and plant operations to ensure compliance with specific requirements and drive continuous improvement.

Key responsibilities

• Control deployment of LEONI and customer quality strategies and drive quality actions.
• Lead regular internal and external follow‑up meetings, including customer and plant visits.
• Ensure actions comply with customer‑specific requirements (CSR) and manage the customer interface for all quality matters.
• Coordinate rework for customers, support pre‑production and production phases, and assist with internal and customer audits.
• Determine and negotiate LEONI liability in quality and technical complaints, including warranty issues.
• Evaluate and negotiate project‑specific requirements and first‑tier quality contracts with customers and suppliers.

Required profile

• University degree in a technical field.
• Minimum 3 years of experience in Quality Management.
• Fluent English communication skills.
• Strong intercultural sensitivity, change management ability, and result orientation.
• Motivation, resilience, self‑organization, conflict management, and teamwork capabilities.