Customer Success Manager (remote)

About the role

SupportYourApp is a global Intelligent Support‑as‑a‑Service leader that partners with tech companies worldwide. As a Customer Success Manager you will work remotely, managing relationships with key client stakeholders and helping them adopt the platform effectively.

Key responsibilities

• Manage and grow relationships with key client stakeholders at small B2B SaaS customers.
• Organise and conduct operational reviews and quarterly business reviews on a monthly‑to‑quarterly basis.
• Identify improvement opportunities to drive optimal platform use and adoption.
• Monitor client activity, flag risks and proactively address issues.
• Define high‑level strategies and target models to ensure long‑term satisfaction.
• Analyse platform and client KPIs to support data‑driven decision‑making.

Required profile

• Excellent French and English skills (C1 spoken and written).
• Experience in Customer Success, client relationship management or consulting, preferably in B2B SaaS.
• Strong analytical abilities, including data analysis, reporting and KPI tracking.
• Proven project management experience and ability to conduct QBRs.
• Problem‑solving mindset with a proactive, "get things done" attitude.
• Comfortable joining video calls with camera enabled and equipped with a personal laptop (minimum 8 GB RAM) and stable internet connection.

What we offer

• Fixed schedule: Monday‑Friday, 9 AM — 6 PM (UTC).
• Inclusive international environment with compensation in USD.
• Performance bonuses and referral rewards.
• Paid intensive training and probation period.
• Work‑life balance and responsive management focused on growth.
• Opportunities for self‑development in a multicultural setting.