Customer Success Manager – Marketing & Analytics (Telco)

About the role

The Customer Success Manager – Marketing & Analytics (Telco) will join the Customer Success team in Tunis, supporting large telecommunications clients. The role focuses on ensuring high customer satisfaction, driving product adoption of the Splio platform, and contributing to revenue growth.

Key responsibilities

• Manage relationships with strategic and high‑potential telco accounts, conducting regular meetings and reporting on initiatives.
• Coordinate support actions, monitor KPIs such as customer satisfaction and retention, and act as the guarantor of client lifetime value.
• Lead onboarding, training, and product expertise sessions to promote successful adoption of Splio solutions.
• Detect churn risks, build revenue forecasts, and identify growth opportunities in partnership with sales.
• Provide market and competition analysis, and contribute to product development insights.

Required profile

• 3–4 years of experience in a Customer Success, CRM, or similar role within the telecommunications sector.
• Strong understanding of the Martech ecosystem and ability to communicate with stakeholders across marketing, IT, and senior management.

Required skills