Customer Success Manager (E-commerce/SaaS)

About the role

Prime Circle Group is looking for a proactive Customer Success Manager to own the end‑to‑end client experience after the sale. You will act as the trusted bridge between Sales, Operations and Clients, ensuring seamless onboarding, adoption and long‑term satisfaction for our e‑commerce and SaaS solutions.

Key responsibilities

• Oversee delivery and onboarding of all sold products (LLC formation, banking, PSP, Amex, etc.) and remove bottlenecks before they affect clients.
• Maintain regular contact with key accounts, answer queries, and coordinate responses across internal teams.
• Identify churn risks early and implement corrective actions; manage contract renewals proactively.
• Keep the CRM accurate and up‑to‑date, ensuring high data quality for contracts, statuses and client records.
• Produce weekly Customer Success reports, act as the single source of truth on client health, and escalate issues with context.
• Collect client feedback, build FAQs, onboarding guides and help prevent problems before they arise.

Required profile

• 3‑5 years of experience in Customer Success, Account Management or Operations, preferably in a fast‑growing startup or international environment.
• Experience in e‑commerce or online business settings.
• Ability to manage multiple clients simultaneously (agency, SaaS or similar).
• Basic proficiency in French (required).

Required skills

• CRM management
• Familiarity with Telegram and WhatsApp for client communication

What we offer

• Full‑time permanent contract with remote/hybrid flexibility.
• Direct collaboration with founders and senior leadership.
• Opportunity to shape the client experience in a high‑growth SaaS environment.