Customer Service Support

About the role

Outsourcia Group is expanding its telesales activity in Tunisia and seeks enthusiastic Customer Service Support agents to deliver seamless experiences for its high‑profile clients. The role involves assisting customers remotely, handling inquiries, and providing post‑sales support while promoting the company’s value proposition.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or remote assistance tools.
• Provide technical information in clear, non‑technical language and demonstrate product value.
• Gather and relay customer feedback to improve processes and services.
• Follow up with customers after issue resolution to ensure satisfaction.
• Develop a deep understanding of the technical aspects of the offered products or services.

Required profile

• Cheerful, confident, and passionate about helping customers.
• Bilingual: fluent English (spoken and written) and C1‑level French (spoken and written).
• Previous experience in a similar customer‑service or technical‑assistance role.
• Strong interpersonal, communication, and presentation skills.
• Experience in sales or technical assistance within a related industry is preferred.