Customer Service Specialist

About the role

Tech Power Electronics Group Tunisia, an international company manufacturing electronic components such as mini-transformers, inductors, capacitors, toroidal components and sub-assemblies, is hiring a Customer Service Specialist in Bizerte. You will manage customer relationships and monitor orders to ensure a high level of service and customer satisfaction.

Key responsibilities

• Receive, enter and process customer orders
• Monitor customer forecasts and analyse demand variances
• Coordinate with production and planning teams to ensure on-time deliveries
• Inform customers about order status and potential delays
• Manage the order portfolio and track KPIs such as OTD (On-Time Delivery)
• Update data in the ERP system and keep it accurate and reliable
• Anticipate risks and propose solutions
• Work closely with logistics, production and finance teams

Required profile

• 1-2 years of experience in a similar role (customer service, order management or supply chain)
• Degree in Electrical Engineering or a related electrical/electronics field
• Good written and spoken English
• Analytical, prioritisation and communication skills, with strong attention to detail and organisation

Required skills

• Good command of MS Office tools
• ERP experience is a plus; SAP is an advantage

What we offer

• A dynamic, rapidly growing team in an international industrial environment
• Development of skills in supply chain and customer relationship management
• Career development opportunities
• Continuous process improvement
• Compensation based on profile and experience