Customer Service (German/English) – 100% Remote

About the role

We are looking for a bilingual German-English Customer Service Representative to join our fully remote team. You will deliver high-quality support through phone, chat and email, helping a diverse customer base while working from your home office.

Key responsibilities

• Handle inbound calls, live-chat and email inquiries in German and English.
• Troubleshoot and resolve customer issues quickly and accurately.
• Personalise interactions to understand customer needs and build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback on processes and suggest improvements.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken German and English.
• Excellent communication skills and calm, solution-focused attitude under pressure.
• Familiarity with e-commerce and CRM concepts is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• 100 % remote, permanent work-from-home arrangement.