Customer Experience End-of-Studies Internships (PFE 2027)

About the role

Medius Tunisia is offering end-of-studies internships (PFE) within its Customer Experience organization. Each internship lasts 6 months, starting in February 2027, and covers one of five topics. You work on a real project with a clear deliverable, guided by a mentor from the team. The internship is full-time, hybrid, based in Tunis.

Applicants read the topics below and choose up to three, applying once and listing the chosen topic IDs in order of preference. After a first conversation, the hiring manager of the chosen topic interviews the candidate.

Key responsibilities

• CXO-01: Support documentation of processes, quarterly business reviews (QBRs) and data analysis activities.
• CXO-02: Support migration of customers from legacy payment platforms to the latest supported solution.
• CXO-03: Provide reporting, dashboards and business insights supporting Customer Success, Professional Services and Support teams.
• CXO-04: Build and test automation of executive snapshots, benchmarking reports and digital engagement campaigns.
• CXO-05: Develop engagement analytics, health scoring models, usage tracking and workforce capacity planning insights.

Required profile

• Final-year student in engineering, IT or business.
• Curious, independent and willing to own a project.
• Topic-specific: CXO-01 (Business/Data Analyst), CXO-02 (Operations/Delivery), CXO-03 (Data Analyst), CXO-04 and CXO-05 (Customer Success).

Required skills

• CXO-01: Cloud Coach, Salesforce
• CXO-02: Customer support or delivery experience
• CXO-03: Excel, Power BI, Salesforce, AI tools
• CXO-04 and CXO-05: Claude, Salesforce, Excel

Compensation is set according to skills, experience, qualifications, internal equity and location, and may include variable pay, benefits such as medical, dental and vision coverage, and paid time off.