Customer Care Specialist - Automotive Quality

About the role

As a Customer Care Specialist at DRÄXLMAIER Jemmal, you act as the main contact for customer quality matters, lead complaint resolution and coordinate cross-functional improvement actions. The role contributes to delivering products and services that consistently meet customer expectations.

Key responsibilities

• Resolve customer complaints using structured problem-solving methods (8D) and serve as the main link between customers and internal teams on quality issues.
• Investigate non-conformities, run root cause analyses and drive corrective and preventive actions.
• Monitor complaint KPIs and ensure compliance with response and resolution targets.
• Maintain accurate complaint records and update customer portals and internal systems.
• Work with Production, Engineering and Quality teams on continuous improvement.
• Support customer audits, visits and meetings by preparing quality reports, analyses and action plans.
• Analyse quality data, customer feedback and trends to find improvement opportunities and reduce quality-related costs.

Required profile

• Bachelor's degree in Engineering, Quality Management or a related field.
• 2-3 years of experience in the automotive industry, preferably in Customer Quality, Quality Assurance or Customer Care.
• Fluency in English; German is a strong asset.
• Strong analytical, communication and interpersonal skills, with a customer-focused approach.

Required skills

• Solid knowledge of automotive quality standards, quality management systems and manufacturing processes, including IATF 16949, ISO 9001 and VDA.
• Experience with complaint management and 8D, 5 Why and Ishikawa (Fishbone).
• Advanced Microsoft Office, especially Excel and PowerPoint.

What we offer

• Work in a leading international automotive company with exposure to global customers.
• Professional development and career growth opportunities.
• A collaborative and dynamic work environment.
• Competitive compensation and benefits package.