Clerk - Reservations

About the role

Sheraton is hiring a full-time Clerk-Reservations in Tunis, Tunisia, to handle all reservation requests, changes and cancellations received by phone, fax or mail. The position is non-management and involves processing bookings, checking availability and explaining policies to callers.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs and determine the appropriate room type, then verify its availability and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist people with disabilities and respect guest and coworker privacy.
• Follow company policies, keep proprietary information confidential and comply with quality assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• No license or certification needed.