Case Worker – Migration Assistance (Sfax)

About the role

The Case Worker will support the IOM Sub‑Office in Sfax by providing reception, orientation, referral and assistance to vulnerable migrants. Working under the Head of Sub‑Office and the Senior Protection Associate, the role focuses on assessing needs, linking beneficiaries to services and maintaining case records.

Key responsibilities

• Conduct screening interviews to assess vulnerability and eligibility for IOM assistance.
• Refer eligible migrants, including unaccompanied children and trafficking victims, to medical, psychosocial, legal and reintegration services.
• Provide individual and group counseling, distribute information sheets and guide beneficiaries on available services in Tunisia.
• Follow up with partner organisations to ensure delivery of referred assistance.
• Maintain case files, compile reports and prepare statistical data in accordance with IOM data‑protection standards.
• Assist in preparing financial documents related to direct assistance and support outreach activities, including emergency shelter assistance.

Required profile

• Bachelor’s degree in Social Work, Health, Psychology or related field with at least two years relevant experience, or high‑school diploma with four years experience.
• Proven experience in migrant assistance, humanitarian programmes or work with NGOs, UN agencies or governmental authorities.
• Fluency in Arabic, French and English (oral and written).

Required skills

• Strong drafting ability and clear oral communication.
• Proficiency with MS Word, Excel, Outlook and Access.