Account Manager

About the role

The Account Manager will work remotely to manage a portfolio of client accounts using Bottle Nexus’ integrated platform. Acting as the primary point of contact, you will ensure clients achieve success with the solution and drive long‑term relationships.

Key responsibilities

• Onboard new customers, understand their business processes and configure the platform to meet their needs.
• Serve as day‑to‑day liaison, handling inquiries, issues and requests promptly.
• Monitor account health, usage metrics and adoption rates, providing regular performance reports.
• Identify upsell and cross‑sell opportunities, preparing recommendations and presenting them to clients.
• Manage contract renewals and maintain accurate records in CRM systems.
• Collaborate with sales, product, and support teams to deliver coordinated solutions.

Required profile

• Strong client relationship and stakeholder communication abilities.
• Proven experience in project coordination, task prioritisation and handling multiple accounts.
• Comfortable working with SaaS platforms and performing basic data analysis and reporting.
• Excellent written and verbal communication, able to explain complex processes clearly.
• Proactive problem‑solver with a focus on continuous improvement.
• Self‑motivated remote worker who can collaborate effectively across teams.
• 3+ years in account management, customer success or client‑facing roles; experience in product lifecycle or supply‑chain environments is a plus.
• Bachelor’s degree in Business, Communications or related field, or equivalent practical experience.

Required skills

• Experience with SaaS and CRM platforms.
• Basic data analysis and reporting capabilities.