Customer Planning Specialist

About the role

Autoliv is seeking a Customer Planning Specialist to support its mission of saving lives through vehicle safety products. In this role you will act as the main link between customers and internal teams, ensuring orders are processed efficiently and deliveries meet expectations.

Key responsibilities

• Manage customer orders, forecasts, and logistics requirements to ensure on‑time delivery and customer satisfaction.
• Serve as the primary interface between customers and internal teams, resolving order‑processing and supply‑chain issues.
• Coordinate production, inventory, and shipping plans with logistics, warehouse, and operational stakeholders.
• Monitor demand variations and adjust production and delivery schedules accordingly.
• Optimize transportation and export activities to achieve cost‑effective and timely deliveries.
• Oversee finished‑goods inventory levels, stock accuracy, and returnable packaging availability.
• Track logistics performance indicators, analyze deviations, and lead corrective actions to improve operational efficiency.
• Ensure proper communication, reporting, and documentation while escalating logistics incidents when necessary.

Required profile

• Bachelor’s degree or higher in Supply Chain, Logistics, Business Administration or a related field.
• 3–5 years of experience in logistics, supply chain, customer service or a similar environment.
• Fluent in Arabic, French and English (written and spoken); German is a plus.
• Strong customer‑service orientation with the ability to build and maintain positive client relationships.
• Results‑driven mindset with a focus on execution and meeting deadlines.

Required skills

• Proficiency in SAP.
• Advanced Microsoft Excel skills.