Operations Officer (P5) – IRCC Tunisia

About the role

The Operations Officer will support the visa application centre in Tunisia, ensuring efficient processing of applications, high‑quality customer service, and strict compliance with operational and ethical standards.

Key responsibilities

• Scrutinise and collect visa application documents, record and maintain accurate data, and meet turnaround‑time targets.
• Respond to applicant queries in‑person, by email and telephone, promote value‑added services and gather feedback.
• Handle cash and bank transactions in line with established procedures.
• Coordinate passport delivery logistics to consulates, applicants and logistics partners.
• Maintain compliance with standard operating procedures, manuals and anti‑bribery management system (ABMS) guidelines.
• Support the Deputy Manager/Operations Manager in the execution of World Bank‑funded projects.
• Promote sustainable use of resources and adhere to the organisation’s environment, health and safety policies.

Required profile

• Experience in visa or immigration application processing.
• Strong customer‑service orientation and ability to handle inquiries across multiple channels.
• Proven cash‑handling and logistical coordination skills.
• Familiarity with compliance procedures, SOPs and anti‑bribery policies.
• Commitment to sustainability and EHS standards.

Required skills

What we offer

• Opportunity to work within an international immigration agency.
• Exposure to World Bank project implementation.
• Professional development in compliance and operations management.