Customer Success Manager – AI Software Testing

About the role

As a Customer Success Manager (CSM) at Thunders, you’ll help customers get the most out of our AI Test Agents. You’ll guide them from onboarding to full adoption, ensuring Thunders becomes an integral part of how they build and ship software. You’ll act as a trusted advisor, delivering measurable value, support, and excitement about future capabilities.

Key responsibilities

• Own the post‑sales relationship from onboarding to renewal.
• Ensure customers adopt and scale Thunders AI testing across their teams.
• Translate technical capabilities into clear business value.
• Lead onboarding, training, and success reviews that drive engagement.
• Track account health, anticipate risks, and secure renewals.
• Collaborate with Sales, Product, and Engineering to champion customer needs.
• Identify and support growth opportunities within existing accounts.
• Maintain customer insights and progress in our CRM.

Required profile

• Excellent English and French communication skills, written and spoken.
• Experience in Customer Success, Account Management, or Implementation within a B2B SaaS company, or a background in QA, software testing, or test automation.
• Curiosity and confidence working with technology and a passion for learning.
• Strong relationship‑building skills and a genuine desire to help customers succeed.
• Highly organized, proactive, and able to manage multiple accounts independently.
• Comfortable using CRM or success tools to track progress and measure outcomes.

Required skills

• CRM
• QA
• Software testing
• Test automation

What we offer

• Direct impact on the growth of a fast‑scaling AI startup.
• Recently raised $9M to accelerate growth.
• Opportunity to shape the customer experience at a rising company.
• Competitive salary plus performance bonus and BSPCE stock options.