Customer Service Specialist

About the role

Tech Power Electronics Group Tunisia is seeking a Customer Service Specialist to manage customer relationships and monitor orders for its electronic components manufacturing business. The role ensures high service levels and customer satisfaction while coordinating with internal teams.

Key responsibilities

• Receive, enter, and process customer orders.
• Monitor customer forecasts, analyze demand variances, and track on‑time delivery (OTD) performance.
• Coordinate with production, planning, logistics, and finance to guarantee on‑time deliveries.
• Communicate order status and potential delays to customers.
• Maintain accurate data in the ERP system and propose solutions to mitigate risks.

Required profile

• 1–2 years of experience in customer service, order management, or supply chain.
• Degree in Electrical Engineering or a related electrical/electronics field.
• Good command of English, both written and spoken.
• Strong analytical, prioritization, and communication skills.

Required skills

• Proficiency with MS Office tools.
• Experience with an ERP system; SAP knowledge is a plus.

What we offer

• Dynamic, rapidly growing international team.
• Opportunities to develop supply‑chain and customer‑relationship management skills.
• Career development and continuous process‑improvement initiatives.
• Attractive compensation package based on profile and experience.