Customer Service Specialist

About the role

Keysight is seeking a Customer Service Specialist to manage order booking, license delivery, and invoicing processes while acting as the primary liaison between sales, finance, IT, and licensing teams.

Key responsibilities

• Review and validate purchase orders against quotes and contracts, and book orders in Salesforce.
• Execute order corrections, amendments, and coordinate escalations with Sales, Finance, and IT.
• Generate and validate software licenses using Keysight Software Manager, track delivery status, and resolve licensing issues.
• Ensure orders are invoicing‑ready, manage VAT/GST compliance, and support credit and KYC approvals.
• Maintain data quality across Salesforce, KSM, and Oracle Cloud, and produce interim reports to detect operational risks.
• Support sales teams with Salesforce administration and provide accurate forecasting inputs.

Required profile

• Bachelor's degree or equivalent experience.
• Experience in customer service, order management, or sales support within the software/technology industry.
• Strong attention to detail, process orientation, and problem‑solving abilities.
• Fluent English; additional languages (German, French, Spanish, Italian) are a plus.

Required skills

• Microsoft Office suite.
• Salesforce CRM.
• Oracle Cloud platform.
• Keysight Software Manager (KSM) for license generation.