Application Engineer – Technical Support

About the role

We are looking for an Application Engineer to join SHINING 3D’s support team. The role focuses on providing first‑line technical assistance for our dental scanners and printers, ensuring customers receive prompt and effective solutions.

Key responsibilities

• Act as the first point of contact for customers, delivering 1st‑level support via phone, email and ticketing system.
• Process and respond to support tickets related to dental scanners and printers.
• Provide product‑related guidance and resolve technical issues in a professional, solution‑oriented manner.
• Develop practical solutions independently and support their implementation.
• Document resolutions clearly in the ticketing system and internal knowledge bases.
• Conduct remote support sessions (e.g., TeamViewer) in collaboration with R&D and other technical teams.
• Escalate complex issues to relevant departments after consulting supervisors.

Required profile

• Fluent French and good command of English.
• Structured, reliable and customer‑focused work style.
• Enjoy helping people through phone or written communication.
• Initial experience in customer support, service or a technical environment is a plus.
• Comfortable using computers, ticketing systems and remote support tools, with a willingness to learn new technologies.

Required skills

• TeamViewer
• Ticketing systems

What we offer

• Secure permanent position in a growing international company.
• Comprehensive onboarding and a friendly, supportive team.
• Flat hierarchies and a collaborative, family‑like work culture.