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Competences
Experience
AVP, Head of Operations
Sheba Fintech Ltd, Sheba Platform
2025-05 - 2025-12
Oversaw PSP platform operations ensuring 99.9% uptime and efficient transaction processing. Partnered with product and development teams to align roadmaps, agile sprints and operational workflows. Designed eKYC architecture integrating biometrics, NID verification and OCR for compliant onboarding. Acted as Deputy AMLCO, enforcing AML/CFT frameworks and managing CTR/STR reporting with Bangladesh Bank and FIU. Implemented real‑time SIEM monitoring, incident response protocols and managed merchant settlement, bank reconciliation, escrow and fee distribution pipelines.
Chief Marketing Officer
Nexo Technologies Ltd
2024-05 - 2025-04
Led the development and execution of marketing strategy, brand positioning and market research for fintech products. Directed product launches, customer engagement campaigns and performance analytics. Coordinated cross‑functional teams to align messaging with product roadmaps and regulatory requirements. Managed a multi‑disciplinary marketing team and external agencies to achieve growth targets.
Head of Operations, B2B Customer Experience
Link3 Technologies Ltd
2023-11 - 2024-04
Directed B2B operations support and customer experience for a portfolio of 3,500+ B2B clients. Implemented process improvements that enhanced service quality and reduced incident resolution times. Managed key account relationships, SLA/KPI governance and coordinated with telecom and ISP partners. Led a team of 30+ staff, fostering a culture of continuous improvement and operational excellence.
Langues
Francais
fluent
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