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Competences
Experience
Senior Sales Officer
Ahli Bank – Khaburah Branch
2021-01 -
Manage and grow customer portfolios, identifying revenue‑generating opportunities and promoting a full range of banking products including loans, deposits and investment solutions. Delivered tailored financial solutions aligned with client needs while ensuring strict compliance with regulatory and internal banking policies. Supported branch leadership in achieving strategic and financial targets, contributing to the branch being ranked 1st in deposit growth with an OMR 3M portfolio in 2023. Recognised with multiple awards for retail and sales competition performance (Q2 2023, Q3 2023, Q4 2023, 2024).
Customer Service Assistant
HSBC Oman – Khaburah Branch
2012-01 - 2021-12
Built and maintained strong client relationships, increasing retention rates and consistently exceeding sales targets across multiple product lines. Delivered personalized financial solutions and strengthened cross‑selling performance, contributing to higher customer engagement. Handled daily banking operations, account services and inquiries while ensuring high service quality and compliance with HSBC standards.
Customer Service Assistant
Oman International Bank
2011-01 - 2012-12
Provided high‑quality customer service and managed daily banking operations, supporting clients with account services, transactions and inquiries. Ensured service excellence and customer satisfaction through prompt and accurate assistance.
Formation
Diploma in Information Technology - Shinas College of Technology (2010)
Langues
Arabic
native
English
fluent
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