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4 ans d'experience

Competences

Front desk management Customer service Team training and leadership Complaint handling Occupancy monitoring Reporting and analytics Sales associate duties Inventory management Administrative tasks Microsoft Office (advanced) Computer skills (advanced) Silver service Wine service Hospitality operations Tennis judging

Experience

Front Desk Manager

Zlatni Rat Beach Resort

2025-02 -

Supervised daily front‑desk operations, ensuring smooth check‑in and check‑out processes. Managed and trained reception staff, promoting excellent customer‑service standards. Resolved guest complaints promptly, maintaining high satisfaction and loyalty. Monitored occupancy rates, prepared daily reports and assisted with staff scheduling. Increased Booking.com score from 8.4 to 9.1 within one season through workflow optimisation and staff coaching.

Shop Administrator

Dufry

2024-11 - 2025-01

Performed all administrative and clerical tasks related to shop operations, including recording daily sales, receipts and cash register reports. Entered data into multiple systems (inventory, invoices, goods received) and monitored stock levels, placing orders when needed. Ensured accurate inventory tracking and supported the sales team with timely information.

Sales Associate

Dufry (Norwegian Cruise Line)

2024-05 - 2025-01

Assisted customers in locating specific products and answered inquiries, delivering a high level of service. Maintained store cleanliness, counted and sorted inventory, and processed sales transactions efficiently. Contributed to a positive shopping experience on board the cruise ship.

Chef de rang

Amadeus Star‑SeaChefs

2021-08 - 2023-01

Greeted and seated guests professionally, presented menus, and took food and beverage orders, providing recommendations. Served dishes and beverages according to fine‑dining standards, including silver service and wine pairing expertise. Maintained extensive knowledge of menu items, ingredients, cooking methods and wine selections. Handled guest complaints and requests efficiently, upholding the restaurant’s service philosophy.

Formation

High school diploma, Chief technician (Economic High School)

Langues

English

intermediate

German

intermediate

Serbian

native

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