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Competences
Experience
Technical Support Specialist
SP Data Digital LLC
2023-09 - 2024-12
Provided phone‑based troubleshooting for security devices, ensuring first‑call resolution or ticket escalation for on‑site technicians. Documented all calls in the CRM, maintained detailed notes, and coordinated with customers to guarantee security and peace of mind. Managed call intake, issue classification, and ticket creation while liaising with internal support teams.
Technical Support Specialist
Teleperformance
2022-10 - 2022-12
Assisted end‑users with basic troubleshooting of applications, vehicle radios, network connectivity, and account details. Recorded each interaction in the database, escalated complex issues to advanced tech support, and ensured accurate ticketing. Served as a point of contact for the Teleperformance HR department.
Heavy Duty Dispatch/Auditor
TTNFS
2021-05 - 2022-06
Handled dispatch for heavy‑duty fleet accounts, from call intake to final reporting. Negotiated rates, entered data, and processed payments. Conducted audits of dispatch records, ensured compliance, and maintained detailed call notes. Coordinated with fleet members to deliver required services promptly.
Dispatcher
Agero Inc.
2020-02 - 2021-05
Managed multi‑line phone calls and email correspondence for roadside assistance services. Performed call intake, dispatch, data entry, and payment negotiations. Maintained accurate records and provided timely updates to field technicians.
Customer Service Representative
Sykes Enterprises
2020-10 - 2021-01
Delivered tier‑2 support for customers, handling system access issues, returns, and vendor communications. Assisted tier‑1 agents, documented interactions, and contributed to customer retention efforts.
Associate
Walmart
2017-06 - 2019-09
Provided customer assistance for Walmart.com, addressing inquiries and complaints. Performed data entry, call notation, and supported retail operations across multiple departments including lawn & garden, deli, and register.
Customer Service Associate
Sykes Enterprises
2016-12 - 2018-03
Handled inbound calls, email support, and assisted customers with account issues. Trained new agents, documented cases, and escalated complex problems to senior support staff.
Langues
English
fluent
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