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Competences
Experience
Senior Analyst – West Region & 24/7 Team
ADP Philippines Inc.
2014-06 -
Lead end‑to‑end resolution of complex payroll inquiries for high‑volume clients, handling hour entries, salary updates and account maintenance. Direct specialized case reviews for year‑end events such as bonus distributions, tax amendments, agency notices and W‑2 processing. Serve as point of contact for System Event Management (SEM) workflows and corporate report requests, ensuring data accuracy. Collaborate with cross‑functional internal teams to streamline billing resolutions and de‑escalate high‑priority client concerns. Drive process improvements that enhance operational efficiency across the West Region.
Bank Associate / Customer Service Representative
Bank of America Continuum
2013-01 - 2014-06
Provided client‑centric support for high‑priority financial inquiries, account transactions and online banking services. Guided customers through web platform navigation, digital troubleshooting and secure account configurations. Managed escalations and ensured compliance with banking regulations. Assisted in resolving billing disputes and facilitated timely resolution of account issues.
Customer Care / Sales Representative
Sykes Asia Inc. – Capital One Canada
2010-08 - 2013-01
Delivered customer support for credit‑card accounts, addressing billing disputes and security queries. Promoted partner financial products and services aligned with client needs to improve retention. Handled high‑volume inbound calls while maintaining quality standards. Contributed to sales targets through cross‑selling initiatives.
Sales Representative
US Auto Parts Network Philippines Corp.
2010-03 - 2010-07
Consulted U.S. market retail clients on technical part specifications and auto‑repair solutions. Provided detailed product information to support purchasing decisions. Coordinated with logistics to ensure timely delivery of parts. Assisted in developing sales proposals that matched client requirements.
Customer Service Representative
Access Worldwide Philippines Inc.
2008-12 - 2010-03
Handled account inquiries and facilitated connections between clients and certified brokers for equities buy/sell transactions. Provided guidance on online trading platforms and resolved technical issues. Maintained accurate records of client interactions and ensured compliance with regulatory standards.
Langues
English
fluent
Tagalog
fluent
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