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Competences
Experience
Executive Call Center (Command & Support Center)
EFSIM Facilities Management
2025-12 - 2026-02
Managed ticket issuance for project administration via the facilities management web portal, ensuring timely resolution of site issues. Handled helpline, toll‑free and business line queries for organizations and internal employees, coordinating with relevant departments. Trained new team members to improve departmental performance and business management. Collaborated with the international IT team to generate internal logging tickets. Completed POSH, Work Ethics and HSEQ HERO trainings on the job.
Executive Assistant (Freelance)
Alsharq Logistics Company
2025-08 - 2025-11
Supported Amazon and Keeta third‑party logistics operations on a part‑time basis, handling order processing and client communications. Trained drivers to boost productivity, growth and performance across the fleet. Coordinated cross‑functional teams to achieve operational targets and service level agreements. Assisted in scheduling and documentation for logistics activities.
Key Accounts Manager
Leopards Courier Pvt Ltd
2022-03 - 2025-05
Led a portfolio of over 20 major corporate logistics accounts, including Toyota, Yamaha and Atco Laboratories, driving revenue growth through targeted sales campaigns. Managed client billing, performance analytics and negotiated strategic contracts and pricing. Increased revenue from Rs. 110 Million to Rs. 140 Million by expanding services and improving customer engagement. Oversaw a team of account executives and coordinated with operations to ensure service delivery.
Investment Advisor
HBL Asset Management Ltd
2019-05 - 2021-03
Provided tailored investment solutions across stock funds, fixed‑income funds, asset allocation funds and government securities, aligning with client objectives and market dynamics. Delivered tax advisory services and maintained a high‑net‑worth client portfolio. Managed a total portfolio of equity and fixed‑income assets valued at Rs. 570 Million. Utilized strong time‑management, consulting and interpersonal skills to achieve client satisfaction.
Executive Officer
Al‑Falah Investments Ltd
2018-10 - 2019-04
Guided clients on wealth planning and mutual fund investments, creating customized financial strategies. Built enduring client relationships through proactive communication and service excellence. Demonstrated problem‑solving abilities in a fast‑paced environment, ensuring attention to detail and organizational efficiency.
Business Development Executive
K&S Machinery
2014-03 - 2016-03
Led international business coordination for machinery imports and exports, managing vendor communications and continuous improvement initiatives. Developed online marketing strategies that increased market presence and generated new business opportunities. Collaborated with cross‑functional teams to streamline supply chain processes and enhance customer satisfaction.
Langues
English
fluent
Arabic
intermediate
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