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Competences
Experience
Content Creator
Constant Social
2024-11 - 2026-07
Produced end‑to‑end video content, handling concept development, scriptwriting, storyboarding, editing, motion graphics, subtitles and post‑production. Utilized AI‑powered tools for ideation, copywriting, image and video generation, and voice synthesis, markedly improving production efficiency. Crafted engaging captions and descriptions aligned with brand voice, and designed marketing materials and social media graphics using industry‑standard and AI‑assisted design software. Managed content calendars and publishing schedules across multiple platforms, while researching trends and competitor strategies to generate fresh content ideas. Collaborated with internal teams and clients to ensure brand consistency and deliver creative solutions supporting marketing objectives.
Order Processor / Content Creator
OutPeak Services Inc.
2023-06 - 2024-10
Processed customer orders through Shopify, ensuring accurate details and quantities. Managed purchase orders and invoices using Cin7/DEAR Systems, maintaining up‑to‑date inventory records. Oversaw shipping via ShipStation, handling label printing, tracking and timely dispatch. Coordinated dropshipping orders with third‑party suppliers and communicated with vendors, B2B partners and suppliers to resolve inventory issues. Responded to customer inquiries, provided tracking updates, and handled refunds or replacements. Addressed supply‑chain delays, backorders and inventory shortages promptly.
Merchant Support Advisor / Order Processor
TaskUs
2020-03 - 2022-07
Supported Shopify merchants via email, phone and chat, resolving store setup, product, payment and order issues. Diagnosed and fixed technical problems to ensure optimal store performance. Educated merchants on Shopify features, apps and best practices to drive sales growth. Created and configured Shopify stores, including products, collections, navigation and themes, customizing designs for branding and UX. Set up payment gateways, optimized checkout processes, and resolved domain/DNS issues. Managed shipping profiles, rates and carrier integrations, and configured sales channels across social platforms and marketplaces. Implemented Shopify POS, integrated third‑party apps, applied SEO best practices and launched marketing campaigns, including discount codes and loyalty programs.
Langues
English
fluent
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