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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance & Efficiency Omnichannel Support B2C Account Management Salesforce CRM Conflict Resolution Remote Troubleshooting Analytical Thinking Cross‑functional Collaboration

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Managed Salesforce CRM navigation, note‑taking, reporting and quality‑assurance documentation. Executed proactive upselling and customer retention strategies, processing subscriptions, cancellations and refunds. Collaborated across departments to meet business goals while ensuring policy compliance and security. Monitored satisfaction metrics, improved loyalty rates and delivered high‑quality customer care.

Teleperformance

2025-12 - 2026-12

Formation

AP Degree in Service, Hospitality and Tourism Management

Langues

Danish

native

English

fluent

Somali

intermediate

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