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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support Salesforce CRM Conflict Resolution Remote Troubleshooting Analytical Thinking Time Management

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for account management, note‑taking, reporting, and proactive upselling, contributing to increased revenue and higher loyalty rates. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring compliance with company policies. Collaborated cross‑functionally with technical and product teams to resolve complex problems and improve service quality. Monitored customer satisfaction metrics, implemented retention strategies, and delivered consistent, culturally aware service.

Langues

Danish

native

English

fluent

Somali

fluent

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