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2 ans d'experience

Competences

Customer Success & Sales Problem Solving Technical & Admin Teamwork & Organization Social Skills Performance & Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Strategies Conflict Resolution Remote Troubleshooting Analytical Thinking Salesforce CRM Navigation Invoice & Payment Processing

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues while ensuring policy compliance. Utilised Salesforce CRM for navigation, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing tasks including subscription cancellations, refunds and payment processing, driving revenue through proactive upselling and customer retention strategies. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.

Langues

Danish

native

English

intermediate

Somali

intermediate

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