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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Conflict Resolution Remote Troubleshooting Salesforce CRM

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing tasks including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally across departments to meet business goals and maintained a positive brand‑aligned customer experience.

Langues

Danish

native

English

fluent

Somali

fluent

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