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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical Troubleshooting Teamwork Organization Omnichannel Support Salesforce CRM Billing & Payment Processing Quality Assurance Reporting & Documentation Cross‑functional Collaboration Time Management Adaptability Empathy

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis. Managed billing tasks including subscription cancellations, refunds and payment processing. Drove revenue through proactive upselling and customer retention strategies while ensuring policy compliance and high service quality. Collaborated across departments to meet business goals and improve customer satisfaction.

Formation

AP Degree in Service, Hospitality and Tourism Management (currently studying)

Langues

Danish

native

English

fluent

Somali