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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical Support Administration Teamwork Organization Social Skills Performance Optimization Efficiency Omnichannel Support Salesforce CRM Conflict Resolution Remote Troubleshooting Cross‑functional Collaboration

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for detailed note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated across departments to align customer experience with brand standards and meet business goals.

Formation

AP Degree in Service, Hospitality and Tourism Management

Langues

Danish

native

English

fluent

Somali