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2 ans d'experience

Competences

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support Salesforce CRM Conflict Resolution Remote Troubleshooting Analytical Thinking

Experience

Operations Customer Expert

YouSee

2017-03 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Drove revenue through proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.

Formation

AP Degree in Service, Hospitality and Tourism Management (currently studying)

Langues

Danish

fluent

English

intermediate

Somali